We tend to shift between evasiveness and aggressiveness when
managing conflict. Although conflict is inevitable and many try to
avoid it, avoidance perpetuates tension and prevents productive
solutions. Alternatively, others may be overly aggressive and
negatively impact relationships.
Handled effectively, conflict is a powerful tool that improves
performance and productivity. Those who embrace conflict create
strong, lasting relationships. Wealth professionals will leave this
presentation armed with techniques to help master conflict and
create win-win solutions.